Records Management System Replacement for Charlotte Fire Department

The Charlotte Fire Department (CFD) is seeking proposals from qualified vendors to provide a Records Management System (RMS) to replace its existing system, which has become outdated after over 20 years of service and is approaching its end-of-life. The new RMS must comply with the National Fire Incident Reporting System (NFIRS) and the National Emergency Response Information System (NERIS). The selected vendor will also ensure that the RMS seamlessly integrates with the current Central Square Computer-Aided Dispatch (CAD) System, WorkDay's Enterprise Resource Planning (ERP) System and Image Trend's Elite ePCR software Electronic Patient Care Reporting (ePCR). The City is in the process of migrating to a new CAD System. The chosen vendor must be adaptable and capable of integrating with the new CAD software.