OpenText Software Maintenance and Support Service Renewal for Captiva and Intelligent Capture (2025-2028)

Background
The North Carolina Department of Transportation, Division of Enterprise Services is seeking to renew the maintenance and support services for OpenText Input Accel and Captiva software, which were previously licensed to the State. The goal of this contract is to ensure continued support and updates for these software solutions over a three-year period.

Work Details
The contract includes the renewal of maintenance and support services for the following licenses:

1) Intelligent Capture Server Volume - PA Maintenance;
2) Captiva ScanPlus Module - UB Maintenance;
3) CAPTIVA Export - IA Maintenance;
4) CAPTIVA STANDARD SERVER TEST/DRS 10K PPYx Maintenance;
5) CAPTIVA SERVER VOLUME - PA Maintenance;
6) Captiva ScanPlus Module (Premium) - UB Maintenance;
7) Captiva Attended Client - UB Maintenance;
8) CAPTIVA Attended Client NC – Maintenance;
9) Captiva Input Accel Attended Client Maintenance;
10) INPUTACCEL SCANPLUS MODULE – Premium Maintenance;
11) Intelligent Capture Advanced Recognition Volume +100K PPY = PA Maintenance;
12) Intelligent Capture Enterprise Server Bundle – IA Maintenance;
13) Intelligent Capture Attended Client = UB Maintenance;
14) Captiva Ent Svr 1M PPY Bundle = IA Maintenance;
15) Intelligent Capture ScanPlus Client = UB Maintenance;
16) Intelligent Capture Web Client (requires Enterprise Server) = UB Maintenance;
17) Prime Protect; and
18) Customer Care.

These services will be provided in accordance with the terms outlined in this IFB.

Period of Performance
The period of performance for this contract will begin on October 1, 2025, and continue through September 30, 2028.

Place of Performance
The services will be performed for the North Carolina Department of Transportation, with no specific geographic restrictions mentioned beyond that.

Bidder Requirements
Vendors must comply with E-Verify requirements as per N.C.G.S. §143B-1350(k). Additionally, vendors are encouraged to participate in this procurement process if they qualify as Historically Underutilized Businesses (HUBs), which include minority, women, and disabled business firms.