Contact Center CRM System
ID: RFP26116 • State: North Carolina
Opportunity Assistant
Loading
Description
Background
The City/County Purchasing is issuing a Request for Proposals (RFP) for a Contact Center CRM System. This initiative aims to enhance the capabilities of the contact center, aligning with the agency's mission to improve service delivery and customer engagement.
The project is governed by North Carolina General Statute 143-135, which outlines the procurement process.
Work Details
The contract involves providing a comprehensive Customer Relationship Management (CRM) system specifically designed for a contact center environment. The RFP requires bidders to submit proposals that detail their approach to implementing this system, including software specifications, integration capabilities, user training, and ongoing support services.
Bidders must also address any clarifications or changes outlined in the addendum related to bid specifications and requirements.
Period of Performance
The contract performance period begins upon award and extends until the successful implementation of the CRM system. Bids are due by 12:00 PM on February 27, 2026.
Place of Performance
The services will be performed within the jurisdiction of the City/County as specified in the RFP documentation.
Bidder Requirements
Bidders must comply with all requirements outlined in the RFP, including acknowledgment of any addenda issued. There are no specific set-aside certifications mentioned.
The City/County Purchasing is issuing a Request for Proposals (RFP) for a Contact Center CRM System. This initiative aims to enhance the capabilities of the contact center, aligning with the agency's mission to improve service delivery and customer engagement.
The project is governed by North Carolina General Statute 143-135, which outlines the procurement process.
Work Details
The contract involves providing a comprehensive Customer Relationship Management (CRM) system specifically designed for a contact center environment. The RFP requires bidders to submit proposals that detail their approach to implementing this system, including software specifications, integration capabilities, user training, and ongoing support services.
Bidders must also address any clarifications or changes outlined in the addendum related to bid specifications and requirements.
Period of Performance
The contract performance period begins upon award and extends until the successful implementation of the CRM system. Bids are due by 12:00 PM on February 27, 2026.
Place of Performance
The services will be performed within the jurisdiction of the City/County as specified in the RFP documentation.
Bidder Requirements
Bidders must comply with all requirements outlined in the RFP, including acknowledgment of any addenda issued. There are no specific set-aside certifications mentioned.
Loading Map
Loading Map
Overview
Agency
Pre-Bid Conference
Optional: 1/15/26 2pm
Opportunity ID
RFP26116
Version
1
Response Deadline
Feb. 27, 2026
Due in 6 Days
Date Posted
Dec. 18, 2025
Est. Value Range
Experimental
$500,000 - $2,000,000
(AI estimate)
Agency Distribution
Moderate
Source
On 12/18/25 Winston-Salem in North Carolina issued Contact Center CRM System with ID RFP26116 due 2/27/26.
Contacts
Documents
Posted documents for Contact Center CRM System
Classifications
Opportunity Classification
RFP26116