Consulting Services for Business Office Modernization and Transition Strategy

Background
Isothermal Community College (ICC), located in North Carolina, is seeking proposals from qualified consulting firms to implement the recommendations outlined in a Phase I Operations Report. The purpose of this RFP is to solicit proposals from consulting firms with expertise in business process modernization, internal controls, procurement optimization, technology integration, and change management. This support will help ICC achieve strategic alignment and operational efficiency.

Work Details
The selected consulting firm will be expected to:

1. Lead the implementation of business office modernization, focusing on streamlining and minimizing manual and outdated processes.

2. Optimize procurement and financial operations to reduce redundancy and enhance efficiency.

3. Reinforce internal controls and mitigate operational risks.

4. Facilitate technology integration and system optimization, particularly with Ellucian Colleague, Etrieve, NC E-Procure, and Web Cashier.

5. Facilitate the generation of user-friendly financial performance and budget reports, including key metrics for decision-making.

6. Provide change management and staff training for smooth transitions.

7. Develop and execute a formal succession and knowledge transfer plan anticipating the Controller's retirement.

8. Enhance leadership communication and cultural alignment between the business office and institutional leadership.

9. Consult regularly with executive leadership, the board of trustees, and various committees on finance, budget, auditing, and operations.

Period of Performance
The contract is anticipated to begin following the award notification on June 3, 2025, with a potential renewal annually for up to three years contingent upon satisfactory performance.

Place of Performance
The services will be performed at Isothermal Community College located in North Carolina.

Bidder Requirements
Respondents must have relevant experience in North Carolina public education or community college environments; knowledge of North Carolina procurement laws; personnel ideally including Certified Public Accountants (CPAs), Certified Managerial Accountants (CMAs), or equivalent credentials; submission through NC e-Procurement system; affirmation that neither the firm nor its officers are debarred vendors under NC regulations.