Unified Communications and Cloud Contact Center Solutions RFP

Background
The City of Gulfport is seeking proposals from qualified firms to implement a Unified Communications and Cloud Contact Center solution. This initiative aims to replace the existing communication system throughout the City of Gulfport, enhancing operational efficiency and service delivery.

Work Details
The contract involves providing a Unified Communications and Cloud Contact Center solution that will replace the current communication system. Specific requirements for the proposal include detailed descriptions of the proposed technology, implementation strategies, support services, and any associated training for city staff.

The selected firm will be responsible for ensuring seamless integration with existing systems and providing ongoing maintenance and support.

Period of Performance
The contract is expected to commence upon award and continue until the successful implementation of the new system. The anticipated completion date will align with project milestones set forth in the proposal.

Place of Performance
The services will be performed within the City of Gulfport, Mississippi.

Bidder Requirements
Bidders must be qualified firms with experience in implementing Unified Communications solutions. There are no specific set-aside certifications mentioned; however, adherence to non-discrimination policies is required.