REQUEST FOR PROPOSAL (RFP) DOR-FY25-0014-SL: Sedalia License Office

Background
The State of Missouri's Department of Revenue is seeking proposals for the management and operation of the Sedalia License Office. The Department oversees over 170 independent contracts for license office management across Missouri, providing essential services such as vehicle titling, registration, and driver licensing. The goal of this contract is to ensure effective and efficient customer service for individuals seeking motor vehicle and driver licensing services in the specified geographic area.

Work Details
The contractor will provide professional quality customer service and office management services, which include:

- Operating a license office under the contractor's name.
- Managing duties related to the collection of motor vehicle and marine sales taxes.
- Processing title transactions.
- Managing motor vehicle registrations.
- Issuing and renewing driver and non-driver licenses in compliance with Missouri law.
- Ensuring all communications are professional.
- Complying with state agency policies and procedures.
- Maintaining a clean, organized, and accessible office environment that meets ADA requirements.
- Employing sufficient trained staff to manage peak hours and customer needs effectively.
- Implementing security measures including a security system with cameras.
- Providing necessary equipment and materials for operations as specified by the state agency.

Period of Performance
The contract will be effective from the date of award through a period of five years.

Place of Performance
The Sedalia License Office location as specified in Attachment 1 of the RFP.

Bidder Requirements
Bidders must comply with all state agency policies and procedures, maintain appropriate insurance coverage, ensure personnel are authorized to work in the U.S., adhere to anti-discrimination laws, and may not subcontract without prior written approval from the state agency. Additionally, bidders must provide evidence of their ability to meet all operational requirements outlined in the RFP.