Telecom: Telephony Infrastructure
ID: 2000016235
• State: Minnesota
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Description
Background
The State of Minnesota, through its Department of Administration, is issuing a Request for Proposal (RFP) for Telecom: Telephony Infrastructure Support.
The goal of this contract is to provide comprehensive support and upgrades for the Cisco Telephony Infrastructure utilized by Minnesota IT Services (MNIT).
This initiative aligns with the state's commitment to enhancing its telecommunication capabilities and ensuring efficient service delivery.
Work Details
The contractor will be responsible for two main parts:
1. **Infrastructure Support and Service Upgrade**: This includes supporting the current telephony infrastructure, managing future upgrades, and collaborating with MNIT's awarded vendors for software/hardware expansions.
The contractor must maintain an archive of any custom applications developed and may need to coordinate with MNIT's contact vendors such as SIP and PSTN carriers.
2. **Application Configurations/Modifications and Installation of Services**: The contractor will assist in implementing services, making configurations, and modifications, including transitioning from current Cisco voice services to Amazon Connect.
Additionally, training assistance will be provided to encompass the Amazon Connect environment.
Period of Performance
The anticipated contract term is from March 1, 2025, to February 28, 2027, with an option for extension up to three additional years in increments determined by the State.
Place of Performance
The services will be performed primarily within the State of Minnesota.
The State of Minnesota, through its Department of Administration, is issuing a Request for Proposal (RFP) for Telecom: Telephony Infrastructure Support.
The goal of this contract is to provide comprehensive support and upgrades for the Cisco Telephony Infrastructure utilized by Minnesota IT Services (MNIT).
This initiative aligns with the state's commitment to enhancing its telecommunication capabilities and ensuring efficient service delivery.
Work Details
The contractor will be responsible for two main parts:
1. **Infrastructure Support and Service Upgrade**: This includes supporting the current telephony infrastructure, managing future upgrades, and collaborating with MNIT's awarded vendors for software/hardware expansions.
The contractor must maintain an archive of any custom applications developed and may need to coordinate with MNIT's contact vendors such as SIP and PSTN carriers.
2. **Application Configurations/Modifications and Installation of Services**: The contractor will assist in implementing services, making configurations, and modifications, including transitioning from current Cisco voice services to Amazon Connect.
Additionally, training assistance will be provided to encompass the Amazon Connect environment.
Period of Performance
The anticipated contract term is from March 1, 2025, to February 28, 2027, with an option for extension up to three additional years in increments determined by the State.
Place of Performance
The services will be performed primarily within the State of Minnesota.
Overview
Opportunity Type
RFx
Opportunity ID
2000016235
Version
1
Response Deadline
Jan. 10, 2025
Past Due
Date Posted
Nov. 27, 2024
Source
Source Notes
Source does not have a linkable page for this opportunity. To find the opportunity, go to the Source website listed above and search for the Opportunity ID.
Est. Value Range
Experimental
$5,000,000 - $15,000,000
(AI estimate)
Agency Distribution
High
On 11/27/24 Admin/State Procurement in Minnesota issued RFx Telecom: Cisco Telephony Infrastructure Support with ID 2000016235 due 1/10/25.
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Event Round
1
Event Version
2