Service Provider Helpdesk Software

Background
The Department of Administrative and Financial Services, Office of State Procurement Services in the State of Maine is issuing this contract for helpdesk software services.

The Maine Judicial Branch (MJB) Office of Information Technology (OIT) has utilized Freshdesk for 10 years due to its low cost and functionality. The need for this contract arises from the expansion of E-filing and the increase in agents required to support this service.

Work Details
The contract involves the provision of helpdesk software services through Freshdesk, specifically designed to support the MJB's IT needs as they expand their use of E-filing in conjunction with the Odyssey system rollout.

The total amount for this contract is $9,675.19.

Period of Performance
The proposed start date for the contract is March 22, 2025, with an end date of March 22, 2026.

Place of Performance
The services will be performed in Maine, specifically supporting the MJB's IT operations.

Bidder Requirements
The vendor selected for this contract is Freshworks Inc., located at 2950 S. Delaware St., Suite 201, San Mateo, CA 94403.

The justification for selecting Freshworks as a single source vendor is based on their unique capabilities and prior successful engagement with the MJB.