CRM (Customer Relationship Mgmt System) - Maine State Museum
ID: 202605098
• State: Maine
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Description
Background
The State of Maine, through the Maine State Museum, is seeking proposals for a Customer Relationship Management (CRM) system. The goal is to implement a cost-effective and functional system that will enable the museum to efficiently collect admissions fees, gather visitor data, provide point-of-sale functions for the Museum Store, schedule visits and programs at the museum and two off-site locations, and allow for future growth.
The museum anticipates serving approximately 70,000 visitors annually across its three locations.
Work Details
The awarded Bidder will provide a cloud-based CRM system that includes the following functionalities:
1. **Admissions and Ticketing**: Manage admission tickets, memberships, events, enforce admission rules, support online and in-person sales, generate receipts, and validate tickets using barcodes.
2. **Constituent Management**: Maintain comprehensive profiles of visitors including contact information and engagement history.
3. **Sales Transactions**: Support unified transactions for tickets, memberships, donations, and retail purchases with multiple payment methods.
4. **Education and Group Booking Management**: Manage group visits and educational programs with tracking of attendance.
5. **Museum Store Sales Management**: Support retail operations including pricing and discounts.
6. **Public-Facing Online Services**: Enable online transactions through the museum's website.
7. **Reporting and Analytics**: Provide dashboards and customizable reports for operational insights.
8. **Integrations**: Ensure compatibility with external systems like payment processors and retail platforms.
Period of Performance
The contract period is expected to begin on August 15, 2026, and end on June 30, 2028. There are options for two renewal periods extending to June 30, 2031.
Place of Performance
The services will be performed at the Maine State Museum located in Augusta, Maine, as well as at two off-site locations: the Maine State House and the Blaine House Governor’s Residence.
Bidder Requirements
Bidders must comply with state IT policies regarding security controls to protect sensitive information. They must demonstrate experience in providing similar services within the last five years. Additionally, bidders are required to have appropriate insurance coverage as specified in the RFP.
The State of Maine, through the Maine State Museum, is seeking proposals for a Customer Relationship Management (CRM) system. The goal is to implement a cost-effective and functional system that will enable the museum to efficiently collect admissions fees, gather visitor data, provide point-of-sale functions for the Museum Store, schedule visits and programs at the museum and two off-site locations, and allow for future growth.
The museum anticipates serving approximately 70,000 visitors annually across its three locations.
Work Details
The awarded Bidder will provide a cloud-based CRM system that includes the following functionalities:
1. **Admissions and Ticketing**: Manage admission tickets, memberships, events, enforce admission rules, support online and in-person sales, generate receipts, and validate tickets using barcodes.
2. **Constituent Management**: Maintain comprehensive profiles of visitors including contact information and engagement history.
3. **Sales Transactions**: Support unified transactions for tickets, memberships, donations, and retail purchases with multiple payment methods.
4. **Education and Group Booking Management**: Manage group visits and educational programs with tracking of attendance.
5. **Museum Store Sales Management**: Support retail operations including pricing and discounts.
6. **Public-Facing Online Services**: Enable online transactions through the museum's website.
7. **Reporting and Analytics**: Provide dashboards and customizable reports for operational insights.
8. **Integrations**: Ensure compatibility with external systems like payment processors and retail platforms.
Period of Performance
The contract period is expected to begin on August 15, 2026, and end on June 30, 2028. There are options for two renewal periods extending to June 30, 2031.
Place of Performance
The services will be performed at the Maine State Museum located in Augusta, Maine, as well as at two off-site locations: the Maine State House and the Blaine House Governor’s Residence.
Bidder Requirements
Bidders must comply with state IT policies regarding security controls to protect sensitive information. They must demonstrate experience in providing similar services within the last five years. Additionally, bidders are required to have appropriate insurance coverage as specified in the RFP.
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Overview
Agency
Opportunity Type
Request for Proposals
Opportunity ID
202605098
Version
2
Response Deadline
July 2, 2026
Due in 14 Days
Date Posted
June 8, 2026
Source
Q&A Deadline
Submitted questions must be sent to the RFP Coordinator, Sheila McDonald (Sheila.McDonald@Maine.gov). Questions are due by June 17, 2026, no later than 4:00 p.m. local time.
Est. Value Range
Experimental
$75,000 - $250,000
(AI estimate)
Agency Distribution
Low
On 6/8/26 State of Maine in Maine issued Request for Proposals CRM (Customer Relationship Mgmt System) - Maine State Museum with ID 202605098 due 7/1/26.
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Additional Details
Secondary Description
System to collect admissions fees, gather visitor data, provide POS functions, and scheduling services for Maine State Museum