MASTER CONTRACTORS ONLY-F10B3400063-PORFP Hyland OnBase Software Maintenance & Technical Support
ID: BPM055850 • State: Maryland
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Description
Background
The Central Collection Unit (CCU) is issuing this Purchase Order Request for Proposals (PORFP) to procure maintenance and technical support for Hyland OnBase software, which was previously purchased through other PORFPs.
This software is utilized as part of the Department of Budget and Management (DBM) CCU’s Debt Collection Information System (DCIS).
The goal of this contract is to ensure ongoing support and maintenance for the software to facilitate effective debt collection operations.
Work Details
The contract includes the following services and products:
1. Maintenance and technical support for Hyland OnBase software, including labor for technical support.
2. Installation and training services, specifically 120 hours of technical support with integration as needed, scheduled from May 1, 2026, to April 30, 2027.
3. Manufacturer's Software Warranty/Maintenance covering various products including:
- Desktop Document Imaging (30ppm max), Quantity: 5
- Concurrent Client (1-100), Quantity: 100
- Concurrent Client (101-200), Quantity: 27
- Document Import Processor, Quantity: 2
- Encrypted Disk Group Maintenance, Quantity: 1
- Multi-User Server Maintenance, Quantity: 1
- Batch OCR Maintenance, Quantity: 1
- Unity Client Server Maintenance, Quantity: 1
- Workflow Named User Client (1-20), Quantity: 1
- Web Server Maintenance, Quantity: 1
All maintenance services are scheduled from May 1, 2026, to April 30, 2027.
Period of Performance
The period of performance for the contract is from May 1, 2026, to April 30, 2027.
Place of Performance
The contract will be performed at the following location:
300 West Preston Street Suite 404A Baltimore, MD 21201.
Bidder Requirements
Only Master Contractors that have been awarded a contract under the Commercial Off-the-Shelf Software (COTS) Master Contract are eligible to submit a bid.
Additionally, bidders must be authorized resellers for Hyland and provide a Letter of Authorization (LOA) if requested.
Bids must include a screenshot of the Manufacturer's Suggested Retail Price (MSRP).
The Central Collection Unit (CCU) is issuing this Purchase Order Request for Proposals (PORFP) to procure maintenance and technical support for Hyland OnBase software, which was previously purchased through other PORFPs.
This software is utilized as part of the Department of Budget and Management (DBM) CCU’s Debt Collection Information System (DCIS).
The goal of this contract is to ensure ongoing support and maintenance for the software to facilitate effective debt collection operations.
Work Details
The contract includes the following services and products:
1. Maintenance and technical support for Hyland OnBase software, including labor for technical support.
2. Installation and training services, specifically 120 hours of technical support with integration as needed, scheduled from May 1, 2026, to April 30, 2027.
3. Manufacturer's Software Warranty/Maintenance covering various products including:
- Desktop Document Imaging (30ppm max), Quantity: 5
- Concurrent Client (1-100), Quantity: 100
- Concurrent Client (101-200), Quantity: 27
- Document Import Processor, Quantity: 2
- Encrypted Disk Group Maintenance, Quantity: 1
- Multi-User Server Maintenance, Quantity: 1
- Batch OCR Maintenance, Quantity: 1
- Unity Client Server Maintenance, Quantity: 1
- Workflow Named User Client (1-20), Quantity: 1
- Web Server Maintenance, Quantity: 1
All maintenance services are scheduled from May 1, 2026, to April 30, 2027.
Period of Performance
The period of performance for the contract is from May 1, 2026, to April 30, 2027.
Place of Performance
The contract will be performed at the following location:
300 West Preston Street Suite 404A Baltimore, MD 21201.
Bidder Requirements
Only Master Contractors that have been awarded a contract under the Commercial Off-the-Shelf Software (COTS) Master Contract are eligible to submit a bid.
Additionally, bidders must be authorized resellers for Hyland and provide a Letter of Authorization (LOA) if requested.
Bids must include a screenshot of the Manufacturer's Suggested Retail Price (MSRP).
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Overview
Opportunity Type
IFB: Invitation for Bid
Opportunity ID
BPM055850
Response Deadline
April 13, 2026
Past Due
Date Posted
April 1, 2026
Est. Value Range
Experimental
$500,000 - $1,500,000
(AI estimate)
Agency Distribution
High
Source
On 4/1/26 Central Collection Unit (RSTARS - F02) in Maryland issued IFB: Invitation for Bid Hyland OnBase Software Maintenance & Technical Support with ID BPM055850 due 4/13/26.
Contacts
Documents
Posted documents for MASTER CONTRACTORS ONLY-F10B3400063-PORFP Hyland OnBase Software Maintenance & Technical Support
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AI Analysis
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Classifications
Opportunity Classification
Software maintenance and support
NAICS
Additional Details
Additional Instructions
LIMITED TO MASTER CONTRACTORSOnly Master Contractors that are awarded a contract under the Commercial Off-the-Shelf Software (COTS 2012), 060B2490021, are eligible to submit a bid in response to this secondary competition Purchase Order Request for Proposal (PORFP). A current Master Contractor under the named contract may submit an LOA with their bid to be considered for the award.
Lot #
1
Round #
1