UML Salesforce IT Consultant

Background
The University of Massachusetts Lowell (UML) is seeking proposals for a qualified IT consultant to provide support for the ongoing development and customization of their existing CRM tool. This initiative is part of UML's mission to enhance its operational efficiency and improve service delivery through effective use of technology.

Work Details
The selected IT consultant will be responsible for providing consulting services related to the ongoing development and customization of UML's CRM tool. Specific tasks may include:
- Assessing current CRM functionalities
- Identifying areas for improvement
- Implementing custom features
- Providing training to staff
- Ensuring integration with other systems as necessary.

The consultant must demonstrate experience in similar projects and possess relevant technical skills.

Period of Performance
The contract is expected to commence upon award and will continue until the completion of the project, with specific timelines to be outlined in the proposal.

Place of Performance
Services will primarily be performed at the University of Massachusetts Lowell campus, with potential remote work as needed.

Bidder Requirements
Bidders must submit a Letter of Interest, provide firm information including business address and contact details, and demonstrate relevant project experience. They must also comply with insurance requirements as specified in the RFP. Additionally, bidders are encouraged to highlight any diversity certifications or initiatives.