RFP-0008-2026: Information Technology Help Desk Support
ID: BD-26-1010-PROCU-CRIM-120581 • State: Massachusetts
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Description
Background
Bridgewater State University is seeking qualified vendors to provide expertise in an Information Technology Help Desk Solution. The goal of this contract is to ensure continuous support for the University’s Information Technology Service Center, specifically through Tier 1 technology phone support available 24 hours a day, 7 days a week, 365 days a year.
Work Details
The selected vendor will be responsible for providing Tier 1 technology phone support for the University’s Information Technology Service Center (Help Desk). This includes handling inquiries, troubleshooting issues, and providing assistance to users regarding IT services and systems.
Period of Performance
The contract will commence on September 2, 2025, and will close on October 6, 2025.
Place of Performance
The services will be performed at Bridgewater State University.
Bidder Requirements
Vendors must demonstrate expertise in Information Technology Help Desk Solutions and be qualified entities capable of meeting the requirements outlined in the RFP.
Bridgewater State University is seeking qualified vendors to provide expertise in an Information Technology Help Desk Solution. The goal of this contract is to ensure continuous support for the University’s Information Technology Service Center, specifically through Tier 1 technology phone support available 24 hours a day, 7 days a week, 365 days a year.
Work Details
The selected vendor will be responsible for providing Tier 1 technology phone support for the University’s Information Technology Service Center (Help Desk). This includes handling inquiries, troubleshooting issues, and providing assistance to users regarding IT services and systems.
Period of Performance
The contract will commence on September 2, 2025, and will close on October 6, 2025.
Place of Performance
The services will be performed at Bridgewater State University.
Bidder Requirements
Vendors must demonstrate expertise in Information Technology Help Desk Solutions and be qualified entities capable of meeting the requirements outlined in the RFP.
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Overview
Opportunity Type
Open Market
Pre-Bid Conference
A pre-bid conference will be held on Friday, September 19, 2025, and will start promptly at 2:00 pm EST via Microsoft Teams. View the bid document for more details: https://bids01.jaggaer.com/apps/Router/PublicEvent?CustomerOrg=BridgewaterState
Opportunity ID
BD-26-1010-PROCU-CRIM-120581
Response Deadline
Oct. 6, 2025
Past Due
Date Posted
Sept. 2, 2025
Est. Value Range
Experimental
$50,000 - $150,000
(AI estimate)
Agency Distribution
High
Source
On 9/2/25 Bridgewater State University in Massachusetts issued Open Market Information Technology Help Desk Support with ID BD-26-1010-PROCU-CRIM-120581 due 10/6/25.
Contacts
Documents
Posted documents for RFP-0008-2026: Information Technology Help Desk Support
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AI Analysis
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Classifications
NAICS
PSC
UNSPSC
811118 - System and system component administration services
Additional Details
Source Department
PROCUREMENT - Procurement Services
Source Location
CRIM - CRIM