Change Management Process Services RFP 23-25

Background
The Massachusetts Bay Transportation Authority (MBTA), a political subdivision of the Commonwealth of Massachusetts, is seeking qualified bidders to provide Change Management Process Services. The goal of this initiative is to facilitate effective internal communication and change management across the Authority, aligning with MBTA's strategic goals to enhance organizational performance and stakeholder engagement.

Work Details
The selected firm will provide up to three change management resources to develop reusable tools, templates, and resources for planning, implementation, and monitoring of change initiatives. Key responsibilities include:

1. Conducting an initial assessment on the state of change readiness across all facets of the MBTA organization.
2. Developing communication and training plans for successful transitions at all levels.
3. Creating scalable templates and reusable materials for future change efforts.
4. Providing clear messaging to reduce resistance and confusion during changes.
5. Engaging with stakeholders to foster trust and transparency during transitions.
6. Reporting weekly on deliverables, risks, assumptions, and critical success factors.

Period of Performance
The contract duration will not exceed six months from the effective date, with an estimated start date of May 5, 2025. Each resource is expected to work approximately 1040 hours over this period.

Place of Performance
The work will be performed at MBTA locations throughout the greater Boston area. Any remote work will require prior approval from MBTA.