Constituent Relationship Management (CRM
ID: 2025-045 Software Applications)
• State: Kansas
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Description
Background
Johnson County, located in the Kansas City metropolitan area, serves a diverse population through various county agencies and departments. The County is seeking to enhance its services by exploring Constituent Relationship Management (CRM) software solutions that can support over 30 departments and integrate with existing systems.
This RFI aims to gather information about available CRM solutions to better understand the marketplace, vendor capabilities, and pricing structures for potential budgeting and planning purposes.
Work Details
The RFI seeks detailed responses regarding the functionality of CRM software solutions, including:
- Vendor profiles
- System functionality
- Constituent access workflows
- Staff portal functionalities
- Collaboration capabilities among departments
- Integration with existing systems (e.g., Cayenta, Cisco Finesse/Jabber)
- Reporting capabilities
- System architecture (cloud-based or on-premises)
- Implementation processes
- Support models
- Cost estimates for different tiers of service (Minimum Viable Product, Average, Premier).
Vendors are also asked to provide information on compliance with WCAG 2.1 AA standards and any additional modules or hardware requirements.
Period of Performance
Responses to this RFI are due by December 15, 2025. The information gathered may be used for budgeting and planning purposes for future software purchases.
Place of Performance
The contract will be performed in Johnson County, Kansas.
Bidder Requirements
Vendors must submit their responses electronically through Johnson County's IonWave bidding system. There are no specific set-aside certifications mentioned in the RFI.
Johnson County, located in the Kansas City metropolitan area, serves a diverse population through various county agencies and departments. The County is seeking to enhance its services by exploring Constituent Relationship Management (CRM) software solutions that can support over 30 departments and integrate with existing systems.
This RFI aims to gather information about available CRM solutions to better understand the marketplace, vendor capabilities, and pricing structures for potential budgeting and planning purposes.
Work Details
The RFI seeks detailed responses regarding the functionality of CRM software solutions, including:
- Vendor profiles
- System functionality
- Constituent access workflows
- Staff portal functionalities
- Collaboration capabilities among departments
- Integration with existing systems (e.g., Cayenta, Cisco Finesse/Jabber)
- Reporting capabilities
- System architecture (cloud-based or on-premises)
- Implementation processes
- Support models
- Cost estimates for different tiers of service (Minimum Viable Product, Average, Premier).
Vendors are also asked to provide information on compliance with WCAG 2.1 AA standards and any additional modules or hardware requirements.
Period of Performance
Responses to this RFI are due by December 15, 2025. The information gathered may be used for budgeting and planning purposes for future software purchases.
Place of Performance
The contract will be performed in Johnson County, Kansas.
Bidder Requirements
Vendors must submit their responses electronically through Johnson County's IonWave bidding system. There are no specific set-aside certifications mentioned in the RFI.
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Overview
Agency
Opportunity Type
Request for Information
Opportunity ID
2025-045 Software Applications)
Response Deadline
Dec. 15, 2025
Past Due
Date Posted
Oct. 31, 2025
Source
Est. Value Range
Experimental
$500,000 - $2,000,000
(AI estimate)
Agency Distribution
Moderate
On 10/31/25 Johnson County in Kansas issued Request for Information Constituent Relationship Management Software with ID 2025-045 Software Applications) due 12/15/25.
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Documents
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