9-1-1 Text Message Survey Solution
ID: 26-0069
• State: Kansas
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Description
Background
Sedgwick County, located in south-central Kansas, is one of the most populous counties in the state with a mission to provide a full range of municipal services including public safety. The county's Emergency Communications serves as the primary Public Safety Answering Point (PSAP), managing a high volume of emergency calls. Currently, there is no standardized method for collecting feedback from 9-1-1 callers, which limits the county's ability to assess service quality. The county aims to implement a post 9-1-1 text message survey solution to enhance feedback collection and improve customer service.
Work Details
The contractor will provide a 9-1-1 Text Message Survey Software Solution that includes:
1. Automated SMS surveys sent to 9-1-1 callers after specific incidents, with customizable questions and branding.
2. Integration with the Tyler Public Safety CAD system for automatic survey triggering based on CAD events.
3. A user-friendly dashboard for reporting and analytics, including response rates and trends.
4. Features for identifying dissatisfied callers and maintaining follow-up records.
5. Compliance with CJIS security requirements, ensuring data encryption and role-based access controls.
6. A detailed deployment plan covering installation, implementation, training, and project management.
Period of Performance
The contract will commence upon approval by the Board of County Commissioners and will last for one year, with two optional one-year renewals.
Place of Performance
The services will be performed in Sedgwick County, Kansas.
Bidder Requirements
Proposers must have at least five years of experience in providing similar services, demonstrate project management capabilities, comply with all applicable laws, and possess necessary insurance coverage including professional liability and cyber liability insurance.
Sedgwick County, located in south-central Kansas, is one of the most populous counties in the state with a mission to provide a full range of municipal services including public safety. The county's Emergency Communications serves as the primary Public Safety Answering Point (PSAP), managing a high volume of emergency calls. Currently, there is no standardized method for collecting feedback from 9-1-1 callers, which limits the county's ability to assess service quality. The county aims to implement a post 9-1-1 text message survey solution to enhance feedback collection and improve customer service.
Work Details
The contractor will provide a 9-1-1 Text Message Survey Software Solution that includes:
1. Automated SMS surveys sent to 9-1-1 callers after specific incidents, with customizable questions and branding.
2. Integration with the Tyler Public Safety CAD system for automatic survey triggering based on CAD events.
3. A user-friendly dashboard for reporting and analytics, including response rates and trends.
4. Features for identifying dissatisfied callers and maintaining follow-up records.
5. Compliance with CJIS security requirements, ensuring data encryption and role-based access controls.
6. A detailed deployment plan covering installation, implementation, training, and project management.
Period of Performance
The contract will commence upon approval by the Board of County Commissioners and will last for one year, with two optional one-year renewals.
Place of Performance
The services will be performed in Sedgwick County, Kansas.
Bidder Requirements
Proposers must have at least five years of experience in providing similar services, demonstrate project management capabilities, comply with all applicable laws, and possess necessary insurance coverage including professional liability and cyber liability insurance.
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Overview
Agency
Opportunity ID
26-0069
Response Deadline
July 21, 2026
Due in 34 Days
Date Posted
June 10, 2026
Source
Pre-Bid Conference
The solicitation states that the County will use its best judgment when determining whether to schedule a pre-proposal conference before proposals are accepted, or meetings with vendors after receipt of all proposals. No specific pre-bid/pre-proposal conference is identified in the provided text.
Q&A Deadline
Questions, clarifications, and concerns must be submitted in writing to the Purchasing Department. All contact concerning the solicitation must go through the Purchasing Department; proposers must not contact county employees, department heads, using agencies, evaluation committee members, or elected officials.
Est. Value Range
Experimental
$25,000 - $150,000
(AI estimate)
Agency Distribution
Low
On 6/10/26 Sedgwick County in Kansas issued 9-1-1 Text Message Survey Solution with ID 26-0069 due 7/20/26.
Contacts
Documents
Posted documents for 9-1-1 Text Message Survey Solution
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