SMS Messaging Athletics Ticketing and Marketing RFP

Background
The University is seeking proposals from qualified suppliers to provide an SMS messaging solution that supports athletics ticketing operations, marketing campaigns, and fan engagement.
The goal of this contract is to enhance communication with fans and streamline ticketing processes through an integrated SMS platform that complies with privacy and communication regulations.

Work Details
The selected supplier will provide an SMS messaging solution that integrates with existing ticketing platforms.
The system must support various functionalities including:
1) Two-way text service (inbound and outbound);
2) Group texting functionality;
3) Ability to utilize SMS shortcodes;
4) Reporting capabilities for engagement metrics such as response rates and conversation tracking;
5) Integration with the University’s CRM system;
6) Compliance with relevant privacy regulations;
7) Support for multimedia messages including images and videos;
8) Customizable templates for messaging;
9) Ability to manage opt-in/opt-out preferences for users.

Period of Performance
The contract will commence upon award and is expected to be performed over a period defined in the proposal, starting from November 2025.

Place of Performance
The services will be performed at the University’s facilities or remotely as required by the nature of the services provided.

Bidder Requirements
Bidders must demonstrate experience in providing SMS solutions for similar applications, possess necessary certifications, and comply with all relevant federal standards including GDPR.
They must also ensure their solution can integrate seamlessly with existing University systems.