MAR-R510 Oregon Metro Ethernet (SP)

Background
The Department of Innovation and Technology (DoIT) of the State of Illinois aims to procure Fiber-Based Point to Point Metro-Ethernet Transport Service. This service is intended to provide reliable wide area network (WAN) connectivity between various State offices and the Illinois Century Network (ICN) Points of Presence (POP) sites located throughout Illinois.

Work Details
The contract requires the provision of Metro Ethernet services with bandwidth speeds ranging from 20MB to 1GB, delivered via fiber. Specific requirements include:

- Point-to-point transport services between State offices and ICN POPs.
- Service availability must be at least 99.98% based on a 30-day average.
- Guaranteed synchronous bandwidth with a maximum one-way delay of <=18 milliseconds and jitter <=12 milliseconds.
- The vendor must maintain Quality of Service (QoS) tagging and allow monitoring by DoIT equipment.
- The vendor is responsible for monitoring connections and addressing network issues proactively.
- Bandwidth upgrades must be performed within 30 business days after receiving an order from DoIT.
- Services must be installed and operational within 180 days following contract execution, with all equipment removed within 30 days post-service termination.

Period of Performance
The initial term of the contract is six years, commencing upon execution, with a maximum total term not exceeding ten years.

Place of Performance
Services will be performed at various locations throughout Illinois, specifically between designated State offices and ICN POP sites.

Bidder Requirements
Subcontractors are allowed, but any subcontractor agreements exceeding $100,000 must include Illinois Standard Certifications. Vendors must provide contact information for technical support, sales, account management, helpdesk, and escalation contacts.