Change Order Notice: ACF Technologies QFlow Queuing Services

Background
The Illinois Secretary of State is seeking to enter into a sole-source change order with ACF Technologies for Queuing Systems Services. This contract aims to address the increased demand for appointment usage due to the opening of additional facilities, necessitating additional funding of $155,000.

The services provided are critical for maintaining efficient customer service across state facilities.

Work Details
The contract includes the provision of Queuing Management Services, mobile ticketing services, and online appointment scheduling throughout agency facilities in Illinois. Specific services encompass software licenses, hardware, support, maintenance, hosting, and professional services.

These services are essential for effective communication and management of customer lines at various facilities. The increased usage of appointments has led to a requirement for enhanced text message notifications and other related services.

Period of Performance
The estimated contract end date is September 9, 2026.

Place of Performance
Services will be performed across various agency facilities throughout the state of Illinois.

Bidder Requirements
This is a sole-source procurement justified by the unique capabilities of ACF Technologies to provide integrated software and customized solutions that meet the specific needs of the Illinois Secretary of State's operations.