RFP 25-28 Technology Support Desk Ticketing System

Background
The Savannah-Chatham County Public School System (SCCPSS) is seeking proposals for a Technology Support Desk Ticketing System as part of its mission to enhance educational services.
The goal of this contract is to improve the efficiency and effectiveness of technology support services within the district, ensuring that all students and staff have access to necessary technological resources.

Work Details
The selected vendor will be required to provide a comprehensive Technology Support Desk Ticketing System that includes features such as:
- User-friendly interface for submitting and tracking support requests.
- Integration capabilities with existing SCCPSS systems.
- Reporting tools for analyzing support request trends and performance metrics.
- Customizable workflows to accommodate various types of support requests.
- Mobile access for users to submit tickets on-the-go.
- Administrative tools for managing user accounts and permissions.
- Training and support services for SCCPSS staff on how to use the system effectively.

Period of Performance
The contract will commence upon award and is expected to last for a period of 12 months, with options for renewal based on performance and mutual agreement.

Place of Performance
The services will be performed at the Savannah-Chatham County Public School System facilities located in Savannah, Georgia.