Revelation Software Concepts

Background
The Florida Department of Revenue (FDOR) intends to award a single source contract to Revelation Software Concepts Pty Ltd for the support of the Rev-Trac Software System. This decision follows a posting through the DMS Vendor Bid System, where no vendors responded to the solicitation for this specific software support. The Rev-Trac software is an end-to-end SAP change management solution that integrates within the SAP environment, providing unique capabilities not available from other products.

Work Details
The contract involves providing comprehensive support for the Rev-Trac Software System, which includes:

- 24x7 Desk Access
- Updates and Patches
- Upgrades
- Multiple access points for user support including direct phone contact to the support team, phone contact to the 24X7 Rev-Trac Help Desk, email support, and a website support area.

The service will ensure that all support requests are logged and tracked until resolution, typically responding to most calls within 20-30 minutes. The total cost for this service is $58,000.00.

Period of Performance
The contract's performance period is not explicitly stated in the provided information.

Place of Performance
The services will be performed remotely as Revelation Software Concepts Pty Ltd is located in Forest Hill, VIC 3131, Australia.

Bidder Requirements
This is a single source contract with no competitive bidding process due to the unique nature of the Rev-Trac software being certified by SAP for installation within its environment.