Mass Notification Solution

Background
The Florida Department of Environmental Protection (DEP) is issuing this Request for Information (RFI) to gather insights from interested entities regarding a hosted Software-as-a-Service (SaaS) Mass Notification Solution.

The purpose of this RFI is to gain knowledge about available products and services that can be utilized by DEP to notify employees and the public about emergency and non-emergency alerts throughout the State. This RFI is not a request for competitive bids or proposals, and no contract will be awarded based on submissions.

Work Details
DEP seeks information on a SaaS Mass Notification Solution that includes:

- Annual subscription pricing covering maintenance and upgrades
- 24/7 access from any device
- Message branding capabilities
- Text messaging functions with discovery capability
- Custom SMS messaging with high character limits
- Notification escalation features
- Event building for quick sending during incidents
- Notification templates for crisis communication
- Broadcasting capabilities to various devices
- Multi-platform support including iOS and Android
- Recipient tracking within incidents
- Geographical separation of notifications
- Automatic publication to websites and social media
- Data management capabilities including syncing and categorization
- Opt-in portals for contacts
- Role-based access controls
- Multilingual support
- Interactive surveys and conference calls
- Compliance with regulatory requirements, including ADA standards
- Analytic and reporting capabilities.

Period of Performance
The RFI does not specify a period of performance as it is solely for information gathering purposes. However, if a contract is pursued following this RFI, the period will be defined in subsequent procurement documents.

Place of Performance
The services are intended to be utilized throughout the State of Florida, as indicated by the need for statewide coverage in notifications.

Bidder Requirements
Vendors responding to this RFI must demonstrate proven expertise in providing SaaS solutions. There are no specific set-aside certifications or local requirements mentioned.