FY2025 IBM Maximo Managed Support Services Annual Renewal

Background
The City of Jacksonville is seeking to renew its contract for IBM Maximo Managed Support Services through Maven Asset Management, Inc. This renewal is necessary to continue providing proprietary tools and monitoring capabilities essential for the maintenance and support of the Maximo system, which is critical for the city's operations. Maven has specialized expertise in maintaining the Maximo system and has developed the city's automation processes.

Work Details
Maven will provide comprehensive managed support services for IBM Maximo, including:
- A dedicated support manager
- Guaranteed response time during business hours
- Access to IBM Maximo-certified professionals
- Written knowledge base content for resolved issues
- After-hours remote emergency support (additional charges may apply)
- On-site support (additional charges may apply)

Specific services include:
- Interface and data feed management
- User account management (create, modify, deactivate)
- Security group management to maintain license compliance
- Management of labor, calendar, and financial period data in Maximo
- Year-end rollups (asset cost, inventory cost, labor cost)
- Capture improvement/enhancement requests
- Organization and Site settings management (costing methods, work order edit settings)
- Conducting annual reviews of license usage and suggesting optimizations. Additionally, Maven will provide consulting services tailored to Enterprise Asset Management (EAM) needs within Maximo.

Period of Performance
The contract period will be from June 1, 2025, to May 31, 2026.

Place of Performance
The services will be performed at the City of Jacksonville's Technology Solutions Department located at 214 N. Hogan Street, 9th Floor, Jacksonville, FL 32202.

Bidder Requirements
This contract is a single source award to Maven Asset Management due to their unique qualifications and expertise in managing the IBM Maximo system for the City of Jacksonville. No specific set-aside certifications or registrations are mentioned.