2025 630City OpenMethods Harmony CTI License Annual Renewal

Background
The City of Jacksonville is issuing a solicitation for the annual renewal of the OpenMethods Harmony CTI License, which includes licensing for the Experience Cloud Platform.
This contract aims to ensure continued access to essential software tools that support the city's operations and services.

Work Details
The contract requires the provision of 40 licenses for the OpenMethods Experience Cloud Platform, which includes PopFlow Designer Studio, PopFlow, and Harmony.
The period of coverage for these licenses is from June 1, 2025, to May 31, 2026.
The successful bidder must provide all necessary software maintenance and support as outlined in the bid documents.

Period of Performance
The contract will be effective from June 1, 2025, to May 31, 2026.

Place of Performance
The services will be performed at the City of Jacksonville's location at 214 North Hogan Street, 9th Floor, Jacksonville, FL 32202.

Bidder Requirements
Bidders must be legally authorized to do business in Duval County and comply with all minimum requirements specified in the solicitation.
They must provide proof of applicable local business licenses and demonstrate experience on similar projects.
Additionally, bidders are encouraged to utilize Jacksonville Small and Emerging Businesses (JSEBs) in their proposals.