Unified Communications, VoIP Phone System, and Call Center Modernization RFP
ID: 31004
• State: Connecticut
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Description
Background
Charter Oak Health Center is seeking proposals from qualified vendors to design, implement, and support a modern, HIPAA-compliant Unified Communications platform.
The project aims to enhance patient access, improve internal communication, and modernize call handling workflows in a Federally Qualified Health Center environment.
Work Details
The scope includes the full replacement of the existing Avaya PBX system with a scalable VoIP phone system.
It will also include integrated call center functionality for 6 agents and support for 317 IP phones across multiple sites.
Period of Performance
The contract will be performed from July 01, 2025, to July 31, 2025.
Place of Performance
The services will be performed at Charter Oak Health Center located at 21 Grand Street Hartford CT, 06106 United States.
Bidder Requirements
All vendors are eligible to respond to this bid.
Charter Oak Health Center is seeking proposals from qualified vendors to design, implement, and support a modern, HIPAA-compliant Unified Communications platform.
The project aims to enhance patient access, improve internal communication, and modernize call handling workflows in a Federally Qualified Health Center environment.
Work Details
The scope includes the full replacement of the existing Avaya PBX system with a scalable VoIP phone system.
It will also include integrated call center functionality for 6 agents and support for 317 IP phones across multiple sites.
Period of Performance
The contract will be performed from July 01, 2025, to July 31, 2025.
Place of Performance
The services will be performed at Charter Oak Health Center located at 21 Grand Street Hartford CT, 06106 United States.
Bidder Requirements
All vendors are eligible to respond to this bid.
Overview
Opportunity Type
RFP
Opportunity ID
31004
Response Deadline
July 31, 2025
Past Due
Date Posted
July 1, 2025
Source
Source Notes
Source does not have a linkable page for this opportunity. To find the opportunity, go to the Source website listed above and search for the opportunity title.
Est. Value Range
Experimental
$500,000 - $1,500,000
(AI estimate)
Agency Distribution
High
On 7/1/25 Charter Oak Health Center in Connecticut issued RFP Unified Communications, VoIP Phone System, and Call Center Modernization with ID 31004 due 7/31/25.
Contacts
Documents
Posted documents for Unified Communications, VoIP Phone System, and Call Center Modernization RFP
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AI Analysis
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Classifications
NAICS
UNSPSC
43000000 - Information Technology Broadcasting and Telecommunications
Additional Details
Who Can Respond
All Vendors