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Unified Communications and Contact Center Solution

ID: 5ed07 • State: California
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Description

The City of Vacaville is requesting proposals from qualified vendors to replace its premises-based Mitel (formerly ShoreTel) phone system with a modern Unified Communications as a Service (UCaaS) platform. The new solution will serve approximately 800 users across 23 City sites. In addition to system replacement, the City seeks to evaluate technologies that improve productivity and enhance service quality. Communication Strategies, LLC, an independent consulting firm, will assist with system design, evaluation, implementation, and the management of this Request for Proposal.
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Overview

Agency
City of Vacaville Logo City of Vacaville [CA]
Opportunity ID
5ed07
Response Deadline
Oct. 8, 2025 Past Due
Date Posted
Sept. 3, 2025
Source
Open
Est. Value Range
Experimental
$2,000,000 - $5,000,000 (AI estimate)
On 9/3/25 City of Vacaville in California issued Unified Communications and Contact Center Solution with ID 5ed07 due 10/8/25.

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Classifications

NAICS
541512 - Computer Systems Design Services
PSC
7G21 - IT And Telecom - Network: Digital Network Products (Hardware And Perpetual License Software)
DB10 - IT And Telecom - Compute As A Service: Mainframe/Servers
DA10 - IT And Telecom - Business Application/Application Development Software As A Service

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