RFO for IT CONSULTING SERVICES for COMMUNICATION CENTER DISPATCH SYSTEMS

Background
The California Highway Patrol (CHP) is seeking consulting services for its Communications Centers Support Section (CCSS) to maintain and support the Central Square Technology (CST) Commercial off-the-shelf software for the Computer Aided Dispatch (CAD) system, Next Generation 9-1-1 (NG9-1-1), and related systems.
The goal is to ensure optimal performance of these systems across 24 communications centers and two training academies, enhancing public safety by improving dispatch efficiency.

Work Details
The contractors will provide support in the following areas:
A. Support for the CHP CAD, Mobile Digital Computer (MDC), and 9-1-1/NG9-1-1 systems, including system configurations, testing, training, and hardware setup.
B. SQL database management tasks.
C. Administration of a Citrix environment and related servers/software.
D. Geographic Information Systems (GIS) infrastructure support for CAD readiness and maintenance.
E. Implementation and maintenance of audio logging systems.
F. Participation in workgroup sessions with CHP technical staff.
G. Preparation of system configuration guides and documentation for CAD and MDC systems.

Period of Performance
The contract is estimated to begin on July 1, 2025, with a duration of 24 months, potentially extendable by two optional one-year extensions.

Place of Performance
Work will primarily be performed at CHP Headquarters located at 601 North 7th Street, Building C, Sacramento, CA 95811.

Bidder Requirements
Offerors must have a valid TDDC MSA contract issued by the Department of General Services (DGS). They must also meet mandatory qualifications outlined in the RFO for Technical Leads in SQL Database Administration, Server Administration, and Citrix Administration.