Management Software Solutions

Background
The County of Mendocino, through its Planning and Building Services Department, is seeking to contract with a vendor for the procurement and implementation of new permit, project, and case management software. This initiative aims to modernize the current systems in place, which have become outdated and complex due to the integration of various supplementary software solutions. The goal is to enhance operational efficiency and improve public service delivery.

Work Details
The selected vendor will be responsible for providing a comprehensive software solution that includes the following key modules and functionalities:
- Building Permits
- Land Use & Discretionary Permitting/Projects
- Code Enforcement Complaint & Case Management
- Business Licensing Management
- Environmental Health Management
- Electronic Plan Review
- Data Management including Archive Management
- Customer/Community Portal
- Reporting and Query Tools (Internal and External)
- GIS Mapping Integration.

The software must support seamless data migration from existing systems such as TRAKiT and DocuWare, ensuring data integrity and continuity of operations. Additionally, it should facilitate online payment processing for permits and fees, provide a robust user interface for both internal staff and external customers, and enable workflow automation across departments.

Period of Performance
The contract is expected to commence upon approval by the County Board of Supervisors on July 29, 2025, with an anticipated go-live date as recommended by the selected vendor.

Place of Performance
The services will be performed within Mendocino County, California.

Bidder Requirements
Vendors must demonstrate experience in implementing similar software solutions in governmental settings. They are required to submit detailed proposals that include a project plan, cost estimates, company background, references, insurance coverage details, and acknowledgment of any addenda issued during the RFP process. Local vendors may claim a preference if they meet specific criteria outlined in the RFP.