Managed Services and Support for Fusion ERP System

The Information Technology Division (ITD) is soliciting proposals to provide managed services support for the Harbor Department (LAHD) Oracle Fusion Enterprise Resource Planning (ERP) system. The selected proposer will manage operational support services for the ERP system that consists of the Oracle suite with third-party software integrations, providing strategic insights to enhance system functionality, and improve overall business efficiency. On October 1, 2024, LAHD fully transitioned from an on-premises version of our ERP system and implemented Oracle Fusion Cloud. We are not seeking to implement a replacement for our current ERP. We are seeking assistance with troubleshooting and resolving existing problems our organization has encountered after go-live, improving the functionality of the recently implemented system, and providing additional (and/or improved) training materials and knowledge transfer to LAHD's users. The consultant selected from this RFP will be integral in ensuring optimal system performance, resolving issues promptly, and enhancing functionality to meet the department's evolving business needs. The consultant will be expected to provide proactive support, improve user satisfaction, and drive continuous system improvements. Proposers responding to this opportunity must have a minimum of five (5) years of experience with providing managed services with technical expertise in the Oracle Cloud, and a minimum of five (5) years of experience in integration support with external systems. Proposers should employ experienced staff with expert-level skills in designing, implementing, and maintaining Oracle Cloud system configurations, reports, and integrations. **DO NOT SUBMIT QUESTIONS ABOUT THIS RFP, COMPLIANCE DOCUMENTS, OR YOUR PROPOSAL THROUGH THE RAMP SYSTEM. FOLLOW THE SUBMISSION INSTRUCTIONS IN THE RFP DOCUMENT.**