Information Technology Service Management (ITSM) System
ID: PUR-RFP2025.08.10089 • State: California
Opportunity Assistant
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Description
Background
The City of San José is seeking proposals from qualified vendors for an Information Technology Service Management (ITSM) System. This initiative aims to enhance the City’s operational efficiency and service delivery through improved IT service management capabilities.
The solicitation package includes all necessary documentation for vendors to prepare and submit a responsive proposal, emphasizing the importance of compliance with all outlined requirements.
Work Details
The selected vendor will be responsible for implementing an ITSM system that includes the following services: system configuration, integration with existing systems, user training, ongoing maintenance, and support.
The vendor must ensure that the solution meets the City’s specifications as detailed in the Scope of Services document. Additionally, the vendor will provide software licensing and any necessary third-party software procurement as part of the overall solution.
Period of Performance
The initial term of the agreement is anticipated to be three years, with five one-year options to extend, allowing for a total potential duration of eight years.
Place of Performance
The services will be performed at various locations within San José, California, as required by the City’s operational needs.
Bidder Requirements
Vendors must comply with local business tax requirements and maintain active registration with the California Secretary of State. Additionally, vendors are encouraged to demonstrate compliance with environmentally preferable procurement policies and provide proof of insurance as specified in the solicitation documents.
Vendors must also disclose any final judgments related to wage theft laws within five years prior to executing this agreement.
The City of San José is seeking proposals from qualified vendors for an Information Technology Service Management (ITSM) System. This initiative aims to enhance the City’s operational efficiency and service delivery through improved IT service management capabilities.
The solicitation package includes all necessary documentation for vendors to prepare and submit a responsive proposal, emphasizing the importance of compliance with all outlined requirements.
Work Details
The selected vendor will be responsible for implementing an ITSM system that includes the following services: system configuration, integration with existing systems, user training, ongoing maintenance, and support.
The vendor must ensure that the solution meets the City’s specifications as detailed in the Scope of Services document. Additionally, the vendor will provide software licensing and any necessary third-party software procurement as part of the overall solution.
Period of Performance
The initial term of the agreement is anticipated to be three years, with five one-year options to extend, allowing for a total potential duration of eight years.
Place of Performance
The services will be performed at various locations within San José, California, as required by the City’s operational needs.
Bidder Requirements
Vendors must comply with local business tax requirements and maintain active registration with the California Secretary of State. Additionally, vendors are encouraged to demonstrate compliance with environmentally preferable procurement policies and provide proof of insurance as specified in the solicitation documents.
Vendors must also disclose any final judgments related to wage theft laws within five years prior to executing this agreement.
Overview
Agency
Opportunity ID
PUR-RFP2025.08.10089
Version
1
Response Deadline
Oct. 17, 2025
Past Due
Date Posted
Sept. 5, 2025
Est. Value Range
Experimental
$500,000 - $2,000,000
(AI estimate)
Agency Distribution
Moderate
Source
On 9/5/25 City of San Jose in California issued Information Technology Service Management (ITSM) System with ID PUR-RFP2025.08.10089 due 10/17/25.