Backflow Testing And Certification Services

Background
The Port of Everett is seeking proposals from software providers to replace its existing marina management software. The Port operates the largest public marina on the West Coast, which includes over 2,200 permanent boat slips and various guest moorage options.

The goal of this contract is to implement a unified, modern management platform that integrates core functions such as moorage management, billing, guest services, communications, and field operations into a single system. This upgrade aims to enhance operational efficiency, improve customer experience, and ensure regulatory compliance.

Work Details
The selected provider will deliver a cloud-based software solution that includes:
1) Customer Relationship Management;
2) Payment and Billing Management;
3) Marina Slips and Facility Management;
4) Integrations or APIs for various third-party software;
5) Reporting and Analytics.

The implementation will also include assistance with user adoption strategies and ongoing support for data migration from the existing system. The provider must ensure minimal disruption during implementation while transferring approximately 5,000 to 5,500 customer accounts.

Project goals include elevating customer experience, supporting flexible account management options, enhancing operational efficiency through streamlined processes, optimizing financial performance, strengthening regulatory compliance, and ensuring adaptability to future best practices.

Period of Performance
The core implementation of the new software is targeted for completion in September/October of 2026 with an implementation kickoff planned for January 2026.

Place of Performance
The contract will be performed at the Port of Everett Marina located in Everett, Washington.

Bidder Requirements
Proposers must have at least five years of experience delivering SaaS solutions for marina or harbor management systems. They must demonstrate successful implementation in at least two comparable marinas and provide modules/features that support online customer portals or mobile applications. Additionally, they should offer customer account management, slip reservations and billing, PCI compliant point-of-sale processing, integration with Microsoft Business Central via APIs or secure data exchange, and data encryption.