Alarm System Monitoring Services

Background
The County of Sacramento is soliciting bids from qualified firms to provide continuous alarm monitoring services for County-owned facilities. The goal of this Request for Bid (RFB) is to establish an agreement with a reliable service provider capable of delivering 24-hour monitoring, prompt event notification, and professional response coordination to support the safety and security of County personnel, property, and the public.

The proposed agreement will be in place for one (1) year, with an option to extend for an additional four (4) one-year terms.

Work Details
The Contractor shall provide continuous 24/7/365 monitoring for all security, environmental, and fire alarm signals transmitted from County facilities. Monitoring services must comply with NFPA 72 Chapter 26 and be performed from a UL 827–Listed central monitoring station. Specific requirements include:
1) Provide 24-hour monitoring on security, environmental, and fire alarms.
2) Notify the County of Sacramento Communications Center of facility location and alarm type.
3) Maintain an inventory of test signal frequencies and response procedures.
4) Develop security/pass code procedures for cancelling alarm responses.
5) Provide access to central station data upon request.
6) Be able to add or remove locations and alarm types as required by the County's needs.

All fire alarm signals must be retransmitted immediately to the Communications Center without delay unless authorized otherwise. Security alarms must utilize Enhanced Call Confirmation before requesting law enforcement dispatch. Environmental alarms must be processed according to the approved escalation matrix.

Period of Performance
The contract will commence upon award and will last for one year with options to extend for up to four additional one-year terms.

Place of Performance
Services will be performed at various County-owned facilities located throughout Sacramento County.

Bidder Requirements
Bidders must be legally established business entities with a minimum of three years in business providing commercial alarm monitoring services. They must carry appropriate liability insurance and workers’ compensation coverage upon contract award, comply with all applicable regulations, and be UL 827 listed and certified.