1062939-Fujitsu Maintenance & Support

Background
The County of Los Angeles is seeking bids for maintenance and support services for Fujitsu products. This contract aims to ensure the operational efficiency of Fujitsu systems utilized by the County's Internal Services Department (ISD). The goal is to maintain high service levels and minimize downtime through reliable support and maintenance.

Work Details
The contractor will provide comprehensive maintenance and support services for Fujitsu products, which include but are not limited to:
- troubleshooting
- repairs
- software updates
- hardware replacements
- technical assistance.

These services must ensure that all Fujitsu systems remain operational and meet performance standards as specified in the contract. The contractor is required to respond to service requests within a specified timeframe and provide regular reports on system performance and maintenance activities.

Period of Performance
The contract will commence upon award and is expected to last for a period of one year, with options for renewal based on performance and funding availability.

Place of Performance
Services will be performed at various locations within Los Angeles County as designated by the Internal Services Department.

Bidder Requirements
Bidders must be registered in the County’s WebVen system. They are required to submit all necessary documentation including completed forms from Appendix A – Purchasing Required Forms. Bidders must comply with local business enterprise requirements and demonstrate experience in providing similar services. Additionally, they must have appropriate insurance coverage as specified in the solicitation.