7E20 - IT And Telecom – End User: Help Desk;Tier 1-2, Workspace, Print, Productivity Tool (Hw/Perpetual Sw)

Hardware, software, and other equipment for end user client computing including Tier 1 and 2 help/service desk, deskside support, adds/moves/changes, workspace technical support, audio/video (A/V, VTC) conferencing, workspace, collaboration and productivity software, and printers. A/V and VTC includes equipment typically used in conference rooms and dedicated telepresence rooms to enable workforce communications. Workspace includes physical desktops, laptops, thin client, and peripherals (monitors, mouses, keyboards). Helpdesk and Deskside support includes hardware, software and equipment needed to troubleshoot, repair, and manage client computing devices. Collaboration and productivity software includes tools used to author, create, collaborate and share documents and other content.

Product

Active

Software for e-mail, communications, messaging, word processing, spreadsheets, presentations, desktop publishing, graphics and others. Software that is licensed for use indefinitely. This can also be referred to as perpetual, indefinite, permanent, continuous, or ever lasting.

541519 - Other Computer Related Services
334111 - Electronic Computer Manufacturing
511210 - Software Publishers

DA01 - IT And Telecom - Business Application/Application Development Support Services (Labor)
DF01 - IT And Telecom - IT Management Support Services (Labor)
DD01 - IT And Telecom - Service Delivery Support Services: Itsm, Operations Center, Project/Pm (Labor)