USPTO Enterprise Business Product Line
Investment ID: 006-000805700
Overview
Program Title
USPTO Enterprise Business Product Line
Description
This is a collection of 9 products used across the agency and by the public. EBPLs purpose is to manage all of the back office operations including communicating with the public and employees, providing usable data collections and analytics, disseminating public records including assignment records, collecting fees, paying agency bills, supporting legal functions, providing HR capabilities, supporting budget and planning, and managing facilities and assets.
Type of Program
Major IT Investments
Multi-Agency Category
Financial Management, Human Resources, Other
Investment Detail
Benefits include:
Gain Business Efficiencies: Achieved Enterprise Wide Business Cost Savings. Changed Business Focus from Repetitive Transaction Processing to Decision Analytics
Engage, Educate, and Enable Data Processes and Tools: Customers enabled to Self-Serve, Enabled Data Driven Decision Making, Enabled use of Emerging Technology Platforms
Better Manage Customer Relationships: Implemented functionality that reduces technical debt and provides insights to external customer behaviors, Delivery of an appropriate and seamless customer experience; Strategic decisions driven and based on customer attributes and behaviors
Gain Business Efficiencies: Achieved Enterprise Wide Business Cost Savings. Changed Business Focus from Repetitive Transaction Processing to Decision Analytics
Engage, Educate, and Enable Data Processes and Tools: Customers enabled to Self-Serve, Enabled Data Driven Decision Making, Enabled use of Emerging Technology Platforms
Better Manage Customer Relationships: Implemented functionality that reduces technical debt and provides insights to external customer behaviors, Delivery of an appropriate and seamless customer experience; Strategic decisions driven and based on customer attributes and behaviors