USCG - Delivery
Investment ID: 024-000006509
Overview
Program Title
USCG - Delivery
Agency
Description
The delivery investment includes the costs to monitor, support, manage, and run IT operations for the Coast Guard enterprise and includes the IT Service Management (ITSM) functions. IT Service Management Resources are involved with the incident, problem and change management activities as part of the IT Service Management process (excludes the Tier 1 help desk). Program, Product & Project Management Resources are involved with managing and supporting IT related projects and/or continuous product development (e.g. Agile) across business and IT-driven initiatives. Client Management Resources or account managers are aligned with the lines of business to understand business needs, communicate IT products, services and status of IT projects. Centralized IT Operations Center oversees monitoring and intervention e.g., NOC (network operations center), GOC (global operations center).
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable