Student Aid Internet Gateway (SAIG)
Investment ID: 018-000000034
Overview
Program Title
Student Aid Internet Gateway (SAIG)
Description
The purpose of the project is to ensure continuing comprehensive, effective operational and maintenance support for SAIG. SAIG provides telecommunications support and facilitates data transmission to Federal Student Aid (FSA) customers.
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable
Investment Detail
SAIG and EFT systems are used to move data between FSA's institutions, Title IV Application Systems, and Government Agencies. Without these systems, data processing for Tittle IV applications systems would stop and institutions would no longer be able to receive Federal funds for student aid. SAIG currently has 9,142 active mailboxes, 4,079,099 average monthly transmissions for the past year, and 261 GB in storage (49 GB active and 212 GB archival). The number of Tier III Help Desk Tickets have averaged 4.5 escalations per/month over the past year.