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ServiceNow Customer Service Management (CSM)

Investment ID: 007-000103714

Overview

Program Title
ServiceNow Customer Service Management (CSM)
Agency
Department of Defense (DoD)
Description
Provide service operations and engage customers with digital workflows. Solve customer problems by bringing front, middle, and back offices together within the DAU.
Type of Program
Non-major IT Investments
Multi-Agency Category
Electronic Records Management

IT Program Budget

Projects

Technology projects under the ServiceNow Customer Service Management (CSM) program

Supporting IDVs

Example IDV awards for ServiceNow Customer Service Management (CSM)

Supporting Contracts

Example prime contract awards for ServiceNow Customer Service Management (CSM)