OSERS IDEA Website
Investment ID: 018-000000188
Overview
Program Title
OSERS IDEA Website
Description
The Individuals with Disabilities Education Act (IDEA) website helps support diverse stakeholder groups by providing them with current/valuable resources relating to supports and services guaranteed under the IDEA for infants, toddlers, children and youth with disabilities and their families. Site requires consistent monitoring, updating, and adapting to ensure the accuracy of information, usability of site by the end-user, and modernization of system, when applicable. OSERS administers IDEA.
Type of Program
Non-major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://sites.ed.gov/idea/, https://idea.ed.gov (automatically redirects to https://sites.ed.gov/idea)
Investment Detail
The IDEA Website had more than 679,754 users, 996,694 sessions and 2,508,498 page views between July 1, 2019 and June 30, 2020.
Without the IDEA website, there could be the potential for close to 700,000 questions or more during the course of the year if we are to assume each person visiting the IDEA website had one or more questions related to the IDEA. The staff currently assigned to answering these stakeholders' questions are GS-13 and 14s. When looking at the salary for a GS-14 Step 1, the per hour rate is approximately $55. If each user question conservatively took 1 hour to complete, the cost for answering questions would equal more than $38 million over the course of one year.
Without the IDEA website, there could be the potential for close to 700,000 questions or more during the course of the year if we are to assume each person visiting the IDEA website had one or more questions related to the IDEA. The staff currently assigned to answering these stakeholders' questions are GS-13 and 14s. When looking at the salary for a GS-14 Step 1, the per hour rate is approximately $55. If each user question conservatively took 1 hour to complete, the cost for answering questions would equal more than $38 million over the course of one year.