Order Management Service (OMS)
Investment ID: 023-000000019
Overview
Program Title
Order Management Service (OMS)
Description
OMS is a cloud-based order fulfillment service supporting GSA's Global Supply and Retail Operations requisition-based programs. From an investment standpoint, OMS encompasses the review, analysis, and re-engineering of business rules and IT associated with order processing, order management, drop ship orders to vendors, customer billing, and supplier management capabilities.
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Investment Detail
General Supplies and Services (GSS) realized the following benefits through the implementation of OMS:
Revenue protection by achieving DLMS compliance before DoD s 2019 deadline. DoD is GSS s largest customer accounting for around 80% of its revenue.
Realized customer savings and achieved policy compliance by implementing Federal Strategic Sourcing Initiative in OMS.
Reduced IT spend by retiring or containing 14 legacy applications through combination of OMS, depot closure, and 4PL implementation.
Revenue protection by achieving DLMS compliance before DoD s 2019 deadline. DoD is GSS s largest customer accounting for around 80% of its revenue.
Realized customer savings and achieved policy compliance by implementing Federal Strategic Sourcing Initiative in OMS.
Reduced IT spend by retiring or containing 14 legacy applications through combination of OMS, depot closure, and 4PL implementation.