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OPA - DOL- National Contact Center Initiative (DOL-NCC)

Investment ID: 012-000002415

Overview

Program Title
OPA - DOL- National Contact Center Initiative (DOL-NCC)
Agency
Department of Labor (DOL)
Description
The DOL National Contact Center (DOL-NCC) supports the strategic goals of the Department by providing internal and external customers with accurate and real-time information about DOL via email, texting , and a toll-free telephone service.
Type of Program
Non-major IT Investments
Multi-Agency Category
Not Applicable

IT Program Budget

Projects

Technology projects under the OPA - DOL- National Contact Center Initiative (DOL-NCC) program

Supporting IDVs

Example IDV awards for OPA - DOL- National Contact Center Initiative (DOL-NCC)

Supporting Contracts

Example prime contract awards for OPA - DOL- National Contact Center Initiative (DOL-NCC)