M/CIO - Billing and Accounting

For FY2020, Phoenix had over 2,500 users who processed 1.2 million transactions and obligated over 27 billion dollars. Most of USAID's on the ground foreign assistance work is done via funding implementing partners. Efficient financial management is essential to the foreign assistance program cycle. The Phoenix system and related financial reports are used primarily by USAID financial management staff. Increasing the operational effectiveness of the financial system and reports reduces the amount of time these employees need to spend manually accounting for USAID funds and allows them to shift their focus toward more value-add activities. Efficient financial management and transparent reporting also benefits stakeholders outside of the Agency who have an interest in knowing how foreign assistance funds are allocated. Since FY 2020, many new features and enhancements have been added to the Phoenix financial system including: adding a Billing Case History that allows users to beter understand their past billables; improving the Credit Card dispute process to make it easier for users to execute the disputing process more effectively; allowing for multiple credit care aliases to be associated on obligation transations. In addition, a number of UI enhancements were introduced, making the application easier to view, navigate and utilize. This includes allowing users to view Inbox Tasks in either a card or grid view instead of a traditional list and displaying summary information for each task. Users also have the ability to reposition and freeze column arrangements in Queries and group item collections for review. USAID is currently working on updating Phoenix to comply with a government-wide mandate that requires all entities who are registered with the System for Award Management (SAME) to stop using Dun & Bradstreet Data Undiversal Numbering System (DUNs) for vendor identification and to start utilizing SAM's maintained Unique Entities Identifiers (UEIs). Adherence to UEIs within Phoenix will allow the proper tracking, identification and association of USAID registered SAM vendors with the SAM application. In order to help comply with the Improper Payments Elimination Act (IPERA) USAID will allow users to identify improper payments within the Phoenix Financial System. This will provide USAID a consolidated method for improved auditing of its unapproved payments along with greater transparency in tracking lost or improper funds within the system.

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