IT Modernization - Benefits
Investment ID: 016-000009363
Overview
Program Title
IT Modernization - Benefits
Description
Shortly after publishing our IT Modernization Plan in 2017, we merged the Title II and Title XVI Domains into the Benefits Domain to support our business vision for a consolidated claims experience. The Benefits Domain is focused on streamlining the benefit application process to provide a single, unified experience. By creating a unified experience, we will be able to provide our customers with an experience that lessens the information they must give to the agency, reduces the number of times the agency must contact them, and reduces the time they must wait for the agency to process their claim or action.
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://www.ssa.gov/open/materials/IT-Modernization-Plan-2020-Update.pdf