IRS.GOV - Portal Environment
Investment ID: 015-000000056
Overview
Program Title
IRS.GOV - Portal Environment
Description
IRS portal provides seamless one-stop web-based services to internal and external users, such as taxpayers, business partners and IRS employees. The IRS.gov portal environment allows the IRS to provide 24x7 service to taxpayers at their convenience and facilitated 4.13 billion-page views and 1.72 billion downloads in FY 2022.
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
http://www.irs.gov
Investment Detail
The Integrated Enterprise Portal (IEP) is a managed service that provides a web infrastructure hosting platform and therefore, does not have a direct return on investment. However, business areas, such as Modified E-file, On-Line Services and Wage and Investment, do receive significant benefit and deflection of costs by enabling digital self-service.
* Ensures the public has access to IRS information that is current and accurate with near real-time updates of more than 110,000 forms, publications, news items, rules, and articles.
*Provided American taxpayers with remote support and administration of Economic Impact Payments during the 2021 COVID-19 pandemic. Our continued increase in site activity indicates the increasing reliance on digital access and value to US taxpayers worldwide.
Web Primary Activity Statistics (07/01/2022 07/31/2022):
Site Visits: 48.9 million, Page Views: 122.3 million
Average Response Time Homepage (July 2022): .75 seconds
Average Response Time Free File (July 2022): 1.51 seconds
Website metrics vs. same period last year (07/01/2021 07/31/2021):
60.02% Decrease in site visits (48.9 million in 2022 versus 122.3 million in 2021)
68.68% Decrease in pageviews (236.7 million in 2022 versus 756.0 million in 2021)
* Supports tax preparer submissions and reduces paper and person-to-person delays between the IRS and the public to complete a tax transaction.
* Enables millions of taxpayers to access IRS web services such as Where's My Refund Web inquiries, Get Transcript on-line services, and access to Online Account.
* Enables taxpayers and tax preparers to easily locate and obtain information and material without calling the IRS, freeing IRS customer service reps to address more complex issues.
* Keeps taxpayers and tax preparers information secure.
Enabled security measures at the perimeter that prevent various cyber-attacks and exploits IEP is constantly improving to keep pace with a new generation of cyber threats.
* Enabled analytics tools and monitoring to identify vulnerabilities and mitigate quickly to protect taxpayer data.
* Ensures the public has access to IRS information that is current and accurate with near real-time updates of more than 110,000 forms, publications, news items, rules, and articles.
*Provided American taxpayers with remote support and administration of Economic Impact Payments during the 2021 COVID-19 pandemic. Our continued increase in site activity indicates the increasing reliance on digital access and value to US taxpayers worldwide.
Web Primary Activity Statistics (07/01/2022 07/31/2022):
Site Visits: 48.9 million, Page Views: 122.3 million
Average Response Time Homepage (July 2022): .75 seconds
Average Response Time Free File (July 2022): 1.51 seconds
Website metrics vs. same period last year (07/01/2021 07/31/2021):
60.02% Decrease in site visits (48.9 million in 2022 versus 122.3 million in 2021)
68.68% Decrease in pageviews (236.7 million in 2022 versus 756.0 million in 2021)
* Supports tax preparer submissions and reduces paper and person-to-person delays between the IRS and the public to complete a tax transaction.
* Enables millions of taxpayers to access IRS web services such as Where's My Refund Web inquiries, Get Transcript on-line services, and access to Online Account.
* Enables taxpayers and tax preparers to easily locate and obtain information and material without calling the IRS, freeing IRS customer service reps to address more complex issues.
* Keeps taxpayers and tax preparers information secure.
Enabled security measures at the perimeter that prevent various cyber-attacks and exploits IEP is constantly improving to keep pace with a new generation of cyber threats.
* Enabled analytics tools and monitoring to identify vulnerabilities and mitigate quickly to protect taxpayer data.