Integrated Support Service (ISS)
Investment ID: 018-000001040
Overview
Program Title
Integrated Support Service (ISS)
Agency
Description
Integrated Support Services (ISS) provides services, hardware, and software to integrate disparate financial systems at the Department of Education into a single integrated financial management solution known as the Education Central Automated Processing System (EDCAPS).
Type of Program
Major IT Investments
Multi-Agency Category
Financial Management
Investment Detail
The infrastructure support team successfully created new VMware clusters in Production, Non-Production, DRF environments and migrated Oracle application VMs into the new VMware clusters to limit the CPU allocation for Oracle VMs. By doing this, the Department is able to save approximately 20% of Oracle licensing and support cost per year. This was determined by working with Oracle to optimize our environment to minimize costs compared to Oracle's original licensing proposal. We are seeing savings in hardware costs as well as a result. Also, EDCAPS was able to reduce the cost of it disaster recovery site by minimizing the hardware footprint compared to the production environment. Should we need to fail over, additional VMs can be spun up as required. Finally, ISS is seeing a reduction in support costs over the next three years as a result of the award of a new Systems Support Services contract. We continue to maintain near 100% uptime for EDCAPS systems, and provide excellent customer service.