Integrated Federal Employees' Compensation System (iFECS)
Investment ID: 012-000002015
Overview
Program Title
Integrated Federal Employees' Compensation System (iFECS)
Description
An application and its accompanying Web portals that supports the Division of Federal Employees' Compensation. The iFECS application processes injury claims, pays workers' compensation benefits, and processes medical bills in conformance with the Federal Employees' Compensation Act. Encompasses the iFECS investment (012-000002015).
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://www.dol.gov/owcp/dfec/, https://www.ecomp.dol.gov/, http://owcpmed.dol.gov/
Investment Detail
iFECS current Return on Investment is 20.03%. This was calculated using the ROI formula ROI = NPV/PV Costs * 100. This includes savings realized. Internal reduction of annual contract labor costs; reduced annual equipment costs (hardware and software maintenance and upgrades); reduced annual labor and software maintenance costs, allowing a shift of resources to other parts of the program.
External benefits include maximizing quality control through closer supervision of both the case-crate and imaging processes by DFEC managers; reduces injury claim life spans; reduces time to compensate accepted claims; eliminates postage costs for agencies submitting hardcopy claim forms; reduces timeframes of subsequent information exchanges; provides better control over information accuracy via real-time data validity editing; expands the collection of services available to our customers, such as additional case query information, bilingual options, FAQs, and general program announcements; and enhances the program s ability to re-route calls during a COOP (continuity of operations planning) event.
This investment includes an approved FY2021 initiative for ECOMP Enhancements. Savings will be realized through the reduction in improper payments, returning claimants to work more quickly, reduction in labor and mailing costs needed for the chargeback process, reduction in staff time needed to produce claim file copies for DEEOIC claimants, and the cost avoidance of creating a new portal that would serve DEEOIC claimants.
For FY 2022, this investment includes a request for Artificial Intelligence software and solution architects to improve claims adjudication and reduce improper payments. With more than 3 million payments per year for medical services, there is no efficient human way to review medical reports to determine if the service actually provided matched the code that was billed, or if the treatment provided and described within the report was for the work-related condition. Using data analytic tools, DFEC will be able to look for patterns and anomalies that could indicate fraud or abuse. DFEC is estimating a reduction in Improper payments of $2.7 million per year from this additional investment.
External benefits include maximizing quality control through closer supervision of both the case-crate and imaging processes by DFEC managers; reduces injury claim life spans; reduces time to compensate accepted claims; eliminates postage costs for agencies submitting hardcopy claim forms; reduces timeframes of subsequent information exchanges; provides better control over information accuracy via real-time data validity editing; expands the collection of services available to our customers, such as additional case query information, bilingual options, FAQs, and general program announcements; and enhances the program s ability to re-route calls during a COOP (continuity of operations planning) event.
This investment includes an approved FY2021 initiative for ECOMP Enhancements. Savings will be realized through the reduction in improper payments, returning claimants to work more quickly, reduction in labor and mailing costs needed for the chargeback process, reduction in staff time needed to produce claim file copies for DEEOIC claimants, and the cost avoidance of creating a new portal that would serve DEEOIC claimants.
For FY 2022, this investment includes a request for Artificial Intelligence software and solution architects to improve claims adjudication and reduce improper payments. With more than 3 million payments per year for medical services, there is no efficient human way to review medical reports to determine if the service actually provided matched the code that was billed, or if the treatment provided and described within the report was for the work-related condition. Using data analytic tools, DFEC will be able to look for patterns and anomalies that could indicate fraud or abuse. DFEC is estimating a reduction in Improper payments of $2.7 million per year from this additional investment.