GSA Conexus
Investment ID: 023-000000057
Overview
Program Title
GSA Conexus
Description
GSA Conexus was developed to support the Enterprise Infrastructure Solution (EIS) contract under ITS office of Network programs. It will provide ordering, billing, and inventory functionality specific to network related services for all agencies.
Type of Program
Major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
Conexus.gsa.gov, conexus-cert.gsa.gov
Shared Services
Investment Detail
GSA can retain and expand its network services business with the Agencies by:
1. Providing agencies with a consolidated telecom management portal that will provide service life cycle operations and SLA management
2. Improving manual ordering and updates in systems to reduce cost and errors, while improving efficiency
3. Decreasing paper/manual invoicing
4. Improving the dispute management tracking process
5. Providing timely business information and analysis
To achieve a consolidated telecom management portal requires reengineering GSA s NSP systems. Currently, customers and GSA support teams go into multiple systems to obtain pricing, place orders, and manage their inventory/billing. Listed below are some of the systems utilized today:
~ Telecommunications Ordering and Pricing System (TOPS)
~ TOPS Electronic Billing (e*Bill)
~ Enhanced Monthly On-Line Records and Reports of Information Technology Services (EMORRIS)
~ Networx Inventory Management (NIM)
~ Vendor portals
~ Microsoft Excel, paper records, email
Additionally, customers and GSA perform extensive manual analytics and audits that require many man-hours. A consolidated system will focus on systematic processing to eliminate or reduce these manual efforts, resulting in cost savings, improved customer service, and increased efficiency and accuracy.
Lastly, and perhaps most importantly, none of these systems were designed to support Enterprise Infrastructure Solutions (EIS), the planned successor to the Networx contracts, with forecast business volume exceeding $2B/year. GSA Conexus will mitigate the need for extensive and costly modifications to existing systems.
1. Providing agencies with a consolidated telecom management portal that will provide service life cycle operations and SLA management
2. Improving manual ordering and updates in systems to reduce cost and errors, while improving efficiency
3. Decreasing paper/manual invoicing
4. Improving the dispute management tracking process
5. Providing timely business information and analysis
To achieve a consolidated telecom management portal requires reengineering GSA s NSP systems. Currently, customers and GSA support teams go into multiple systems to obtain pricing, place orders, and manage their inventory/billing. Listed below are some of the systems utilized today:
~ Telecommunications Ordering and Pricing System (TOPS)
~ TOPS Electronic Billing (e*Bill)
~ Enhanced Monthly On-Line Records and Reports of Information Technology Services (EMORRIS)
~ Networx Inventory Management (NIM)
~ Vendor portals
~ Microsoft Excel, paper records, email
Additionally, customers and GSA perform extensive manual analytics and audits that require many man-hours. A consolidated system will focus on systematic processing to eliminate or reduce these manual efforts, resulting in cost savings, improved customer service, and increased efficiency and accuracy.
Lastly, and perhaps most importantly, none of these systems were designed to support Enterprise Infrastructure Solutions (EIS), the planned successor to the Networx contracts, with forecast business volume exceeding $2B/year. GSA Conexus will mitigate the need for extensive and costly modifications to existing systems.