FPAC-FSA-128 Enterprise Mission Delivery Services
Investment ID: 005-000003275
Overview
Program Title
FPAC-FSA-128 Enterprise Mission Delivery Services
Description
Provides a modern customer service experience through a variety of platforms, while improving data and reporting efficiency through web-based applications and real time data.
Type of Program
Non-major IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://www.fsa.usda.gov/programs-and-services/outreach-and-education/index
Investment Detail
Return on this investment will be measured both qualitatively and quantitatively. The qualitative return will include the provision of resources and expertise within the four program areas of Information Management, Digital Communications, Field operation Support and Outreach Management. This will be specifically performed using industry processes and best practice knowledge experts who contribute to daily tasks, the evaluation of current processes, proposing of improvements, and through planning and implementing changes to improve performance above current levels. This will be measured using an annual Business Application Survey.
The quantitative return will include metrics that will be gathered monthly, quarterly and annually providing measurements in financial planning and obligated cost details within the investment, Change Management Process, production quality in determining critical defects, disaster contingency planning, and data administration completion tasking.
The quantitative return will include metrics that will be gathered monthly, quarterly and annually providing measurements in financial planning and obligated cost details within the investment, Change Management Process, production quality in determining critical defects, disaster contingency planning, and data administration completion tasking.