FPAC-FBC-3008 Delivery
Investment ID: 005-000003319
Overview
Program Title
FPAC-FBC-3008 Delivery
Description
The delivery tower includes the costs to monitor, support, manage, and run IT operations for the enterprise and includes the IT Service Management (ITSM) functions.
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable
Associated Websites
https://www.foia.gov/, https://www.fsa.usda.gov/online-services/sdlc/index
Investment Detail
The qualitative return on investment includes providing resources and expertise in project management to support the delivery of new and updated requirements for Farm Bill legislation, public law, Freedom of Information Act, Privacy Act, annual software rollover, audit mandates, and other ad hoc legislation. Quantitative return on investment includes progress towards measurable results in improved year-over-year efficiency, effectiveness, and customer experience related to centralized IT Operations that support hosting environments for the enterprise.