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FMCSA7002: CRM

Investment ID: 021-170221704

Overview

Program Title
FMCSA7002: CRM
Agency
Federal Motor Carrier Safety Administration (FMCSA) [DOT]
Description
A COTS system supporting the CIRIS contract. Tracks customer interactions/transactions submitted via web form, email, phone, mail, chat. Makes Agency FAQs accessible online. Analytics enable oversight.
Type of Program
Non-major IT Investments
Multi-Agency Category
Human Resources

IT Program Budget

Projects

Technology projects under the FMCSA7002: CRM program

Supporting IDVs

Example IDV awards for FMCSA7002: CRM

Supporting Contracts

Example prime contract awards for FMCSA7002: CRM