FDA ODT Customer Support
Investment ID: 009-000325768
Overview
Program Title
FDA ODT Customer Support
Description
Includes IT client services that provide IT customers with technology services such as incident handling; service requests; troubleshooting; diagnosis of laptop and desktop issues associated with hardware devices/failures; and service desk functions.
Type of Program
Standard IT Investments
Multi-Agency Category
Not Applicable
Investment Detail
The provided end user support services provide a critical function for both administrative and programmatic initiatives. All FDA employees and contractors rely on the IT equipment applications and resources to perform their day to day jobs that this service supports. The delivery of these services in a timely and efficient manner is critical to the successful execution of the agency mission. The Program Office is currently working to complete an Operational Analysis that will further enable the identification of Return on Investment (ROI).